FAQs

Wing 999 is a global leader in the vintage clothing industry. Established in 2016, with roots in the vintage trade going back to 1965, Wing 999 has built a strong reputation for quality, consistency, and customer-focused service.

Each month, Wing 999 ships over 40 containers, that’s around 880 tonnes of vintage clothing to customers around the world. With warehouses located in Pakistan, Thailand, Cambodia, and the Netherlands, they supply millions of garments to retailers and resellers across the globe.

Now the new owner of Vintage Wholesale Supply, Wing 999 brings decades of expertise and a strong global supply chain to help ensure faster, more reliable service and premium vintage stock for our customers.

Starting July 21st, 2025, Vintage Wholesale Supply has officially moved to an in-stock sales model.

This means that all products listed on our website are physically in stock at our UK warehouse and ready for dispatch. From this date forward, all orders will be dispatched within 10-15 working days of purchase.

Previously, we operated on a pre-order model where customers could reserve and secure products in advance. This often led to extended wait times. With our new in-stock model, everything available for purchase is already on hand and ready to ship.

This change reflects our commitment to providing a faster, more reliable, and transparent experience for all our customers.

Tracking information is provided once your order has been dispatched from our UK warehouse, which occurs within 10-15 working days of purchase. You’ll receive a confirmation email that includes your DPD tracking number.

To track your order:

• Click the tracking link in your dispatch email, or

• Visit the courier’s website and enter your tracking number manually

Most couriers, including DPD, also offer mobile apps for convenient tracking on the go.

You can also access tracking information for all fulfilled orders via your customer account on our website: vintagewholesalesupplyltd.com

We now operate on an in-stock only model, which means all products available for purchase are ready to ship. We aim to dispatch orders within 3-10 working days from the date of purchase.

You’ll receive an email notification once your order has been dispatched, and tracking information will be provided at that time so you can follow your shipment from warehouse to delivery.

Delivery times vary depending on your location:

UK – Next working day

Europe – Up to 5 working days

Rest of World – Up to 10 working days

Please note: For orders outside the UK, if customs duties or taxes apply and there is a delay during customs processing, we are not responsible for the cause of that delay.

Yes, we offer international shipping. You can see the list of countries we currently ship to on the  checkout page. If your country isn’t listed, feel free to contact us using our contact form, we’ll be happy to check if shipping to your location can be arranged.

We sell by the bale, and orders can only be placed for the quantities specified on our website for each product. Unfortunately, we are unable to accommodate requests for specific quantities.

To cancel an order, please contact us immediately before fulfilment begins. If your order has already been picked and packed, we are unable to cancel or amend it. We advise all customers to review their selections carefully before placing an order.

When purchasing clothing by the bale, it's important to understand that the sizes included are random and cannot be specifically selected. This randomness is inherent to our business model, allowing us to offer high-quality garments at competitive prices. Here's what you can generally expect in terms of size distribution.

Size Range Distribution

The sizes you receive in each bale are completely random. This means you can expect a random number of each size between S and XXL. There is no fixed proportion of sizes, so one bale might have more Mediums while another might have more Larges or Extra Larges.

Why We Offer Random Sizes

Offering random sizes allows us to streamline our inventory and reduce costs, which in turn lets us pass on the savings to you. It also means that you get a varied selection without the need to specifically request each size.

Benefits of Buying by the Bale

1. Cost-Effective: Buying in bulk typically results in lower prices per item.
2. Variety: A mix of sizes can be beneficial for resale or for outfitting a group with varied sizing needs.
3. Convenience: You receive a ready-to-go selection without the need to sort through and pick individual sizes.

Embrace the Variety

While we understand that not being able to select specific sizes might be a concern for some customers, the variety and cost benefits often outweigh this limitation. Our goal is to provide you with high-quality products at great prices, and the random size distribution is a key part of how we achieve that.

If you have any questions or need further information about our sizing, please don't hesitate to contact our customer service team. We're here to help!

When purchasing clothing by the bale, it's important to understand that the styles included are random and cannot be specifically selected. This randomness is inherent to our business model, allowing us to offer high-quality garments at competitive prices. Here's what you can generally expect:

Style Distribution

The styles included in each bale are random. We don't pick and choose exactly what goes in, so you'll get a mix. You might receive some items of similar styles in one bale, or a complete jumble of different ones in another. It all adds to the excitement! There's no guarantee you'll get a specific number of any particular style, but you're sure to find a fantastic variety that keeps things interesting.

Why We Offer Random Styles

This approach helps us streamline inventory and reduce costs, allowing us to pass on those savings to you. Plus, it guarantees a surprise element, ensuring you discover unique and unexpected styles you might not have originally chosen.

Benefits of Buying by the Bale

• Cost-Effective: Buying in bulk offers lower prices per item.
• Variety: Discover a diverse range of styles, perfect for resale or outfitting various tastes.
• Treasure Hunt: Embrace the thrill of discovering new favorites!

Embrace the Surprise

While you can't choose specific styles, the variety and cost savings are truly rewarding. Our goal is to deliver high-quality clothing at incredible prices, and the random style selection is key to achieving that.

If you have any further inquiries about our style assortments, please don't hesitate to contact our friendly customer service team. We're always happy to help!

For all international orders, including shipments to EU countries, customers are responsible for any customs duties, import taxes, or other charges that may apply when the order enters their country. These charges are outside of our control, and Vintage Wholesale Supply cannot prevent or assume liability for them.

Customs policies and charges vary by country, so it is the customer’s responsibility to comply with local regulations. 

Further information can be found in our shipping policy.

We're a VAT registered company based in the UK, and by law, we're required to charge 20% VAT tax on any orders from the UK. On another note, we are currently offering free shipping for all UK orders.

All international orders, including those to EU countries, require the customer to cover any customs duties, import taxes, or other charges. If contacted by customs to clear your parcel, please follow their instructions carefully to ensure timely release of your shipment.

Customs may request information such as:

• Identity verification: VAT/EORI number, national ID, or tax ID (private individuals can provide personal ID as applicable).

• Authorisation: A signature on a POA (Power of Attorney) or other required forms.

• Shipment verification: Confirmation of the contents or purpose of the goods.

• Delivery details: Exact address, contact information, business opening hours, or scheduling delivery after clearance.

Vintage Wholesale Supply does not handle customs clearance and cannot assume responsibility for any duties, taxes, or charges. Customers are fully responsible for complying with local customs requirements.

Yes, each product has a set quantity per bale to ensure efficient processing and delivery. You can see the quantity in our product titles.

Warehouse visits are now available by appointment only. Further information can be found here.

We do not offer a handpick service. Our vintage clothing is available for purchase in bales and bundles through our website. We strive to provide detailed product descriptions and images to help you make informed decisions when placing your order.

We have moved away from the pre-order model, all products currently listed on our website are in stock and ready to be dispatched promptly.

To keep our selection fresh, we replenish stock and release new product drops at least twice a month. 

We recommend checking our website often and subscribing to our newsletter or following us on Instagram (@vwswholesale), for the latest updates on new stock and product launches.

If a product is out of stock, it will be clearly marked and unavailable to order until we replenish it during one of our regular stock updates. We recommend signing up for restock notifications for any products saved in your wish list. 

We take pride in offering high-quality used vintage clothing. Each item undergoes careful inspection to ensure it meets our standards and is graded into categories accordingly.

All items we sell are authentic. However, if you have any doubts, please feel free to send us a message with images for our review. We're here to provide you with peace of mind.

All currently available products are listed on our website, complete with pricing and availability details. If there's an item you're seeking that isn't currently featured but you have a demand for it, please don't hesitate to reach out. We'll explore the possibility of sourcing the requested product for you.

If you encounter issues with a promotional code, please double-check the code for accuracy, verify it hasn’t expired, and ensure you meet any specific conditions, such as using the correct email address. If the problem persists, contact our customer support for assistance.

Here’s a concise guide on how to use a discount code, influencer code, or promotional code on our website:

Note: Check code terms for any restrictions like minimum purchase or product limitations.

Promotions and discount codes are only valid for new orders and cannot be applied retroactively to previous purchases.

Unless explicitly stated, discount codes are non-transferable and intended for use by the account holder who received the code.

To redeem a discount code, please ensure it is entered at checkout, as it cannot be applied to your order afterwards.

If a customer has a discount code, it can be redeemed at checkout alongside the already discounted product. Please note that only one discount code can be used per order.

To use your credit note, simply enter the unique code provided at the checkout when making a purchase. The credited amount will be applied to your total, and any remaining balance can be paid using your preferred payment method.

No, you can not use a credit note along with other discount/promotional codes.

If your order total is higher than the value of your credit note, you will need to pay the remaining balance using your chosen payment method.

No, credit notes are non-transferable and can only be used by the account holder to whom they were issued.

If you cannot find your credit note code, please email our customer support team with your order details, and they will assist you in retrieving the necessary information.

At VWS, we’re passionate about connecting retailers and resellers around the world with quality used and vintage clothing. We know how important it is to find the right pieces for your business, which is why all clothing is graded into categories to give you a clear expectation of the quality you are purchasing. On our website, you’ll discover a wide variety of products, each with a specific grade listed on the product page, alongside any other grading variants which are available for that product. This way, you’ll know exactly what to expect when it comes to the quality of your stock.

The majority of our clothing comes from the US and has traveled the globe to find its way to us. The clothing we source may have travelled through thrift stores or donation centres which may lead to some items having price tags attached, but don’t worry—this won’t impact the resale price of these items. This is a common practice in our industry. While other wholesalers source in a similar way, we pride ourselves on offering the most competitive pricing out there! We’re here to help you succeed!

As we process over 250,000 items each month, there may occasionally be a grading variance of up to 10% in your order. While we do our best to ensure accuracy, minor discrepancies can happen due to the volume and nature of handling used clothing. We apologise for any inconvenience this may cause. If you find that your order exceeds the 10% variance, please reach out to us via our Help Centre on the Contact Us page. It's quite common for wholesalers to have a grading variance policy for this same reason.

Grade A

• Items are in great condition with minimal signs of wear. While they are used, they remain free of significant defects and are in excellent shape overall.

Grade B

• Items are in good condition with some marks, small holes, or tears. Most marks can be removed with a wash. Available at a discount compared to Grade A.

Grade A/B

• A mix of items in great and good condition. Some will be defect-free, while others will show signs of wear. There is no set ratio between Grade A and Grade B items included in our bales due to the nature of used/vintage clothing.

Grade C

• Items show noticeable wear, including heavy staining and large holes or tears. These are available at a significant discount compared to Grades A and B.

Grade B/C

• A mix of items with minor marks or small holes, along with items that show more visible wear like heavy stains or larger holes.

Grade C/D

• A mix of heavily stained items with large holes and some that may need repair. 

Repair Grade

• Items with various marks, holes, tears, and stains requiring repair, ideal for customers interested in up-cycling or reworking projects.

To request an invoice, please reach out to our customer service team via the chat widget or email. Provide details such as your order number and any specific information required on the invoice. For EU and international orders, invoices will be available upon request following the receipt of your delivery.

Customer Satisfaction and Support

At Vintage Wholesale Supply, your satisfaction is our top priority. If you have any issues with your order, please submit a ticket using our support chat widget. We handle enquiries in the order they are received, from oldest to newest, and aim to respond within 72 hours. However, due to a high volume of requests, response times may be longer than usual.

Since Wing 999 recently took over, we have been working hard to catch up on a backlog of customer enquiries. While demand remains high, please rest assured that we are committed to assisting every customer as promptly as possible and resolving all concerns.

Nature of Business

As a supplier of used and vintage clothing, our items are sold by the bale, and we do not offer a handpicking service. Please review all product descriptions, grading information, and photos carefully before placing your order. As purchases are made on a wholesale basis, returns or complaints based on style preferences, fit, or subjective dissatisfaction with grading will not be accepted.

Return Policy

Reporting an Issue:

If you believe your order contains discrepancies, you must report this within 5 days of delivery by submitting a support ticket. 

Please include:

• Your order number
• A clear explanation of the issue
• Product(s) and quantity in question
• Clear photographs showing each affected item

Authorisation Process:

All claims will be reviewed by our customer service team. If items fall outside the expected grading tolerance for Grade A goods, we will assess and resolve the matter accordingly.

Return Conditions:

• Returns must be pre-approved before being sent back.
• Return shipping is the customer's responsibility.
• Only Grade A products are eligible for return.
• Grade B, C, D, and REPAIR items are non-refundable.
• Unauthorised returns will be refused and returned to the sender.

Our customer service team is available from 9am-5pm UK Time, Monday to Friday. Delays might occur during peak times.

To help us assist you better, please include the following information in your message:

• Your full name
• Order number (if applicable)
• Detailed description of your inquiry

A customer service representative will get back to you as soon as possible. Alternatively, you can email us at [email protected] at a later date.

We are currently experiencing a high volume of messages across all support channels. As a result, response times may be longer than usual. To ensure the efficient handling of your inquiry, we kindly ask that you avoid sending multiple follow-up messages or emails, as this can inadvertently delay our response and may result in your communication being flagged by our spam filters.

Our system prioritises inquiries in the order they are received, starting with the oldest. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding during this busy period.

We are not currently accepting VWS Influencer applications.

If you're interested in becoming a VWS Influencer, please visit our careers page. To apply, select the role as Influencer and be sure to include the following details in your message:

• Your usernames for social media platforms
• Your engagement rate
• Your target audience
• Your strongest performing social media platform
• Familiarity with our products
• The type of content you typically create
• Any other relevant information you'd like to share

Our team will review your application and get back to you if you meet our criteria.

By making a purchase from Vintage Wholesale Supply, you agree to the following terms:

• Product Description Review: Please carefully review the product description before completing your purchase. This ensures you are fully informed about the item you are buying, including the estimated dispatch date range.
• Non-Refundable Items: Grade B/C/D and REPAIR products are non-refundable. Prior to purchasing these items, please acknowledge their non-refundable status. We regret that we cannot accommodate special requests for such items at this time.

NOTE: Vintage Wholesale Supply exclusively serves businesses, including Limited companies or Sole Traders operating on platforms such as eBay or Depop. Therefore, all transactions with us are considered business-to-business (B2B) and are exempt from consumer law.

Customer Satisfaction and Support

At Vintage Wholesale Supply, we’re committed to delivering quality vintage clothing and dependable service. If you encounter an issue with your order, please contact us via the website support widget or by emailing [email protected].

Since Wing 999 recently took over, we’re putting a lot of effort into catching up on the backlog of customer enquiries. While we’re currently experiencing a high volume of requests, your satisfaction is very important to us, and we’re doing everything we can to assist all customers as promptly as possible.

Nature of Business

Vintage Wholesale Supply operates as a wholesale supplier of used and vintage clothing. All items are sold as pre-packed bundles or bales, and we do not offer handpicking services.

Please review all product descriptions, grading information, and photos carefully before placing your order. As purchases are made on a wholesale basis, returns or complaints based on style preferences, fit, or subjective dissatisfaction with grading will not be accepted.

Returns and Refunds

Reporting an Issue:

If you believe your order contains discrepancies, you must report this within 5 days of delivery by submitting a support ticket. 

Please include:

• Your order number
• A clear explanation of the issue
• Product(s) and quantity in question
• Clear photographs showing each affected item

Authorisation Process:

All claims will be reviewed by our customer service team. If items fall outside the expected grading tolerance for Grade A goods, we will assess and resolve the matter accordingly.

Return Conditions:

• Returns must be pre-approved before being sent back.
• Return shipping is the customer's responsibility.
• Only Grade A products are eligible for return.
• Grade B, C, D, and REPAIR items are non-refundable.
• Unauthorised returns will be refused and returned to the sender.

Exchanges 

If you wish to change your order, please contact [email protected] as soon as possible.

Once an order has been picked or fulfilled, we are unable to make changes or offer exchanges. We do not accept returns for change-of-mind or incorrect selections. Please ensure you are fully satisfied with your order before completing your purchase.

Order Cancellations

To cancel an order, please contact us immediately before fulfilment begins. If your order has already been picked and packed, we are unable to cancel or amend it. We advise all customers to review their selections carefully before placing an order.

Business-to-Business Transactions

All transactions with Vintage Wholesale Supply are conducted on a business-to-business (B2B) basis. We supply to registered businesses, sole traders, and platform resellers (e.g., Vinted, Depop, eBay).

As such, purchases are not covered by consumer protection laws and are considered final sale under B2B trading terms.

Additional Information

Grading Variance:
Due to the nature of vintage and used garments, a grading variance of up to 10% is considered acceptable. Items may require laundering before resale to maximise presentation and value.

Quality Assurance Window:
Discrepancies must be reported within 5 days of delivery. We are unable to provide support after this window has passed.

Non-Refundable Products:

• Grade B/C/D/REPAIR items are sold as-is and are non-refundable.
• Items priced at £2 per piece or below are excluded from refunds and discount eligibility due to their low wholesale price. While we aim to maintain grading accuracy, minor variations may occur and are factored into the pricing.

By placing an order with Vintage Wholesale Supply, you agree to the terms outlined above and acknowledge the nature of buying used clothing in bulk on a wholesale B2B basis.

You can read more about our refund & returns policy here. For any further assistance regarding our policy, please do not hesitate to contact us.

During the Black Friday sale, please allow 10-15 working days for dispatch due to the large volume of orders being prepared. Rest assured, our team is working hard to get everything shipped as quickly as possible.

Our Black Friday sale runs from 20th November 2025 at 7 PM GMT, until 1st December 2025 at 11:59 PM GMT.